Rave Reviews for Roxanne Emmerich

TEG has been great for us, especially with helping us understand that it’s all about value building relationships with each other and our customers. It’s important for us all, regardless of our role, to become experts, and we all have a commitment to our customers. Banking can be fun! Don’t be on the fence – it’s a no-brainer to attend this. Once you make your customers happy, your sales will increase and there will be huge opportunities for your bank.

We not only met EVERY goal in ALL our branches, but we exceeded many of our goals by 100 percent! Our entire organization acts like a team! I can’t imagine any CEO who wouldn’t want this.

We grew 21 percent while decreasing FTEs by 11 percent and raising net interest margin 52 basis points since working with you. 100 percent of our new loan customers are referrals from current customers or centers of influence. Not a week goes by when I don’t get a call from a client complimenting my staff. I don’t even remember it happening before we made this shift. Our top 100 customers are sending business our way, and we’re not really having to work hard to get new business. And our lenders don’t even try or ask to meet the pricing of the competition. They know they’re worth more. A few years ago, they wouldn’t have believed they were worth the extra money.

We hit our goals for next year a year earlier—all in one year!

I confess – for quite a few years we’ve been running a small fire department at this bank as it applied to growing the bank. Having a fire break out, reacting to the bell like Pavlov’s dogs, racing to the fire and calling in some outside firefighters to help, and usually putting it out – only to have another one erupt and, ultimately, the same problem burst into flames again.

It took a while to actually admit there might be another way. When we began working with Roxanne, for the first time, I saw a genuinely different, organized approach. We got buy-in for and installed procedures that worked and kept working. As a consequence, we hit our goals for next year a year earlier—all in one year!And we had one guy who far exceeded the chart of what we thought was possible! But honestly, I feel this is just the beginning.

Just wanted to send you a quick note to thank you for speaking at our Executive Orientation Workshop…..We administered conference evaluation forms and nearly all of the 215 attendees made it a point to hand-write comments on your performance (we did not ask them to do this)….’On a scale of 1 to 5, Roxanne scored a 10!!’…Hopefully , we’ll have the oportunity to work together again.

I’ve always said that if our competitors got hold of Roxanne’s information, we’d be in trouble. Fortunately, we found her first….Roxanne’s systems work—especially during times like these.

You were easily our favortite presenter….Everyone returning an evaluation rated you an ‘A’ (excellent), with many adding spontaneous pluses and comments such as ‘fabulous’ and ‘inspiring’.

You certainly ‘Took our group to the next level!’ Thank you so much for the wisdom and laughter you provided!…We will no longer ‘Think or Play Small’ and I believe each one of us created our own personal vision, thanks to you.

Roxanne Emmerich has shown companies all over the nation how to make people look forward to Monday. Her ideas reflect basic human values and understanding that can be rare in today’s intense work life.

The agents are still talking about Roxanne and the insights she provided. Several agents came up to me after Roxanne spoke and told me she was their new hero. Many expressed pleasure at how well her message identified our current concerns and how well her ideas could be implemented into their business plans.

It was delightful to work with you again…Of course I was not surprised to learn from our evaluations that you received more ‘excellents’ than any of our other speakers. After the outstanding evaluations and the comments from our conference last October, I knew that you would be a hit. Your warm, honest, down to earth demeanor is refreshing and creates a rapport with any audience.

We administered conference evaluation forms and nearly all of the 215 attendees made it a point to hand-write comments on your performance (we did not ask them to do this). On a scale of 1 to 5, Roxanne scored a 10!! Hopefully, we’ll have the opportunity to work together again.

This program literally saved MY LIFE! If you need a new feeling of self worth then this program is for you. I sat behind my work desk for years and I literally felt my life draining from me…. And then The Emmerich Group came along and gave back my feeling of self worth and the confidence to go along with it. In short I’ve become a new person! Thank you Roxanne Emmerich for everything!

The Emmerich Group (TEG) are our most important business partners. Their team provides us the insight, tools and coaching that is transforming who we are, and what we mean to our customers. #1 in my book!

Before TEG I thought I was a good salesperson and set in my ways, but since working with them developed a discipline, enthusiasm, energy to accelerate further.

Best strategic planning process I’ve ever been a part of! Roxanne and her team kept us laser focused on the critical issues.

Partners with TEG for six months and employee engagement has increased thanks to morning huddles and bankwide celebrations. Really exceeded expectations on impact to our culture.

Implementing TEG Sales Process over last 10 years has helped us make highly effective sales people, follow Tops and Smarts, and reaching out to Top 100 customers on regular basis.

Since Implementing the Emmerich 7-Step Retails Sales Process, we have been able to improve our new customer average cross-sales results from 2 to an average of 5.43 in just 5 months. We have seen improvement each month due largely to the ongoing coaching and training of the Process!

We set our goal to grow our core deposits by $1 million dollars a month, $12 million for the year, and through the first quarter of 2015 we are up $7 million. We believe what we are doing with The Emmerich Group is making a difference!

Began working with Emmerich Group four months ago. Had good culture coming but did not have systems and accountability that we are building right now. Greater creativity, collaboration and better way of doing things than we were before.

I like the energy associated with Roxanne and the whole group and felt that was something we could implement with our bank. Pulled together moments of truth and standards that we can implement in our customer service. It was a change, and needed to be more professional. TEG is bringing excitement, helping us get standards in place so we can grow. We are positioned well to hit our 1-year strategic planning and moving forward on 3-year plan.